If your hard-drive has failed, the Registry in Windows™ has become severely corrupted or; in rare cases, the machine is VERY heavily infected with Spy-ware, Mal-ware or Viruses, an Operating System re-install may be necessary. This is generally considered a LAST RESORT.
Our O.S. Installation fee covers the proper configuration of your hard-drive, installation of the O.S. all required drivers & updates (please let us know if you require us to install printer drivers for you, as we will need the exact model number of the device to proceed) installation of additional web-browsers and our recommended anti-virus program (if you desire). If you have an enquiry about one of our services, please get in touch via our contact page (bottom right).